LEGAL REFERENCE

How dafabet app Handles Your Account Data

Your privacy policy is the page where we explain, in plain words, what happens to the details you share when you open an account with us from Pakistan...

What we collectWhy we keep itYour access rightsCookie choices
dafabet app How dafabet app Handles Your Account Data

Where This Privacy Policy Applies

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PRIVACY SUPPORT DESK

Reaching Us About Your Data

Questions about your record do not have to wait in a long ticket queue. Our support team answers privacy requests through live chat inside the account and by email, seven days a week. Tell us which detail you want corrected, exported or deleted, and have your registered mobile number ready, because we verify identity before we touch any account data.

Team online

Live chat in your account

Open the chat panel from your signed-in dashboard and a privacy agent picks up the thread. Share the reference we send and follow the same conversation until it closes.

Email the privacy desk

Message our privacy address with your registered mobile number and the change you want. Simple questions get a first reply within a working day, and exports carry a reference number.

Controls in your profile

Your profile settings already let you update contact details, language and marketing choices. For anything needing a manual step, such as a full copy of your record, message the team.

POLICY ACCOUNTABILITY

How We Write and Update This Policy

Policy pages are useful only when the people running the platform stand behind them. Ours are written and updated in-house by staff who work daily on accounts, verification...

Dated revisions

Every version of this policy carries a date and a short line on what moved. You can compare revisions and...

Written by operators

The people who run accounts, verification checks and payments write these pages themselves, so clauses describe real processes rather than...

Local rule first

Where a Pakistani or region-specific rule gives you stronger protection than this page, that local rule applies, and we say...

Records you can request

You may ask for a copy of what we hold against your account, request corrections, or close the record where...

Change notices

When a data practice changes in a way that affects you, we flag it inside the account and record it...

No list brokers

We do not sell your record to outside list brokers. Sharing stays limited to processors who keep accounts, verification and...

Same Rules Across Our Policy Pages

Data handling is described once here, then referenced everywhere else, so you are not left comparing three documents for one answer. The account terms, cookie notice and verification...

Account termsThe rules you agree to when opening an account sit alongside this policy. Terms explain how the account works; this page explains what happens to the details inside it.
Cookie noticeCookies keep you signed in and remember your language choice across devices. The cookie notice lists each category we use and the switch to turn optional ones off.
Verification standardsIdentity checks follow one published standard whether you fund through JazzCash, Easypaisa or Raast. Documents collected for a check are described in both pages using identical wording.
Fair use rulesWhere a term appears in two documents, we use one definition. Fair use clauses in the account terms reference the retention periods published here, so the numbers never drift apart.
Complaint routeIf you disagree with how a request was handled, the route is the same on every page: raise it in chat, then by email, and each stage is logged with a reference.
Language versionsEnglish is the working version for Pakistan. If a translation is published, the English text governs where wording differs, and we state that plainly instead of hiding it in a footnote.
Revision logOne running list records every change to either document, with dates. Comparing it takes a minute and shows exactly which paragraph moved since your last visit to these pages.
HOW THE PAGE READS

What Every Policy Page Shows You

Open any policy page on a phone and the same blocks appear in the same order: a dated header, a short summary, the full clause, then a contact...

Date stamp up front The date sits above the first heading on every policy...
Plain summary box Each major section opens with a short summary in everyday...
Region line near the start A line near the start states which regions the page...
Mobile reading layout Paragraphs break into short blocks with generous spacing, so the...
Contact strip at the end A contact block near the bottom repeats the chat and...
Glossary of data terms Short definitions explain terms such as processor, retention period and...

What You Ask Us About Your Data

We collect what the account needs: name, date of birth, mobile number, email, and identity documents where local law permits. JazzCash, Easypaisa, SadaPay or Raast references stay apart from login credentials.

We keep the transaction reference your wallet or bank returns, never your wallet PIN or bank password. JazzCash, Easypaisa, SadaPay, NayaPay and Raast each hold their own customer record under their own terms.

Retention depends on the record type and the rules where you live. Identity documents are held for the period a local regulator requires, while marketing preferences are dropped once you withdraw consent.

Yes. Ask in chat or by email and we close the account, then delete or anonymise what we are not required to keep. Records tied to completed transactions stay for the statutory period.

Only with processors that keep the platform running, such as payment partners and identity-check providers, and each works under a written agreement. We do not sell your record to list brokers.

We date every revision in the page header and flag material changes inside your account before they take effect. You can also ask support what shifted between two versions.